Return & Refund Policy

Last updated: July 11, 2026

Physical Products

Physical products must be returned in unopened or gently used condition. We do not accept returns for heavily used products. Returned products must be mailed back before return payments are processed.

Physical products must be returned within 30 days to be eligible for a refund.

• To start a return, email hello@bioalquemie.com with your order number.
• We will send return instructions. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.
• Refunds are issued after the returned product has been received and inspected for condition.
• Once approved, refunds are issued to the original payment method. Payment providers and banks may take additional time to post the credit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we will replace it or refund it in full at no cost to you when the issue is confirmed.

Digital Products & Access Codes

Digital products, digital access, downloadable content, audio access, frequency sessions, in-app access, access codes, and other non-physical digital items are not refundable unless required by law or expressly approved by Bio Alquemie.

Subscriptions

Subscriptions can be cancelled. Unless otherwise stated at checkout or required by law, cancellation prevents future charges and your access continues until the end of the current billing period.

Checkout & Fulfillment Providers

Products purchased through Wix may be subject to Wix checkout and payment workflows. Products purchased through the Vault or server checkout may be processed through Stripe. Physical fulfillment may be handled through our shipping tools and fulfillment providers.

Questions