Bio Alquemie FAQ
Last updated: July 11, 2026
Need help with an order, account, subscription, or policy question? Email hello@bioalquemie.com.
Account & Access
What is Bio Alquemie?
Bio Alquemie is an independent wellness house offering the Sacred Sound Vault app, Apothecary products, Cosmic Identity, Brain Spa, and reflective lifestyle tools.
What is included in the Sacred Sound Vault?
The Vault is private account access for frequency-inspired audio, ritual listening tools, Brain Spa games, Cosmic Identity features, Intention Cards, Alquemist Guide content, and saved purchases or subscriptions.
How do I start the 7-day trial?
Use the Start 7-Day Free Trial button on the Vault, Brain Spa, or Cosmic Identity pages. The account flow opens with the welcome code applied.
Do I need an account to shop?
You can browse and purchase Apothecary products from the public shop without an account. Digital access attaches to the checkout email and can be used in an account later.
Subscriptions & Digital Content
How do subscriptions work?
Subscription access renews according to the checkout plan shown at purchase. You can cancel a subscription to stop future billing. Unless otherwise stated at checkout or required by law, access continues through the end of the current billing period.
Are digital purchases refundable?
Digital products, digital access, downloadable content, audio access, frequency sessions, in-app access, access codes, and other non-physical digital items are not refundable unless required by law or expressly approved by Bio Alquemie. See the Return & Refund Policy for the current policy.
What happens if I redeem a code or saved promo?
Promo codes, referral codes, access codes, saved discounts, and once-per-account redemptions may be linked to your account or checkout email. Some codes can be used only once, have minimum subtotal rules, unlock temporary or permanent access, or disappear after use.
Physical Products
Where do physical products ship from?
Physical Apothecary products ship from the United States. Shipping options, shipping charges where applicable, and timing are shown during checkout when available. See the Shipping Policy for current shipping details.
Can I return a physical product?
Physical products must be returned within 30 days and in unopened or gently used condition to be eligible for a refund. Heavily used products are not accepted. Returned products must be mailed back before return payments are processed. See the Return & Refund Policy for full details.
What if my order arrives damaged, defective, or incorrect?
Contact hello@bioalquemie.com within 7 days of delivery. We will replace the item or refund it in full at no cost to you when the issue is confirmed.
Privacy & Account Choices
What account and app data does Bio Alquemie collect?
The Vault may collect account registration data, verification and password reset data, order and subscription records, entitlement records, app usage and play data, security logs, promo and referral data, support messages, agreement records, and optional Cosmic Identity or profile details you choose to enter. The current Privacy Policy explains these categories in detail.
Can I delete my account or private Cosmic Identity details?
You can request deletion of your account or saved Cosmic Identity details. Some records may be retained where needed for transaction history, tax/accounting, legal compliance, security, fraud prevention, agreement audit history, suppression lists, chargeback handling, shipping history, affiliate accounting, or entitlement restoration.
Can I opt out of marketing?
Yes. You can use unsubscribe links, account controls where available, or contact hello@bioalquemie.com. Transactional and security emails needed for account access, purchases, fulfillment, restock alerts you requested, and support may still be sent.
Safety & Claims
Are Bio Alquemie products medical treatments?
No. Bio Alquemie products and experiences, including audio frequencies, meditation tracks, guided breathing exercises, visualizers, intention cards, astrology-style features, Cosmic Identity, Hyperpet play, affiliate or product education content, and related content, are for general wellness, reflection, relaxation, creativity, personal growth, and entertainment purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or condition.
Where are the current legal policies?
The current policy pages are the source of truth for public review: Privacy Policy, Terms / EULA, Return & Refund Policy, and Shipping Policy. If those pages are updated, they control over older FAQ wording.